Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
With our Contact Center Training workshop your participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.
Event Date: 27th-28th February, 2020
Event Period: 9:00 AM – 5:00 PM
Event Duration: 2 Days
Venue: Red Lens Center, 21 Ajanaku street, Awuse Estate, Opebi, Ikeja, Lagos Nigeria / Abuja
Also Available for Customized Date and Time
Get 10% off Group registration and 5% Off individual Registration. TODAY!