Often, people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. Your participants will be able to recognize these events and grab the reins with more confidence. This workshop touches on understanding the leadership gap, vital leadership traits, and how to overcome …
Social media remains an evolving aspect of our daily lives in addition to being a part of our businesses. This training course is designed for people who have some familiarity with social media already. Participants will learn to develop a social media marketing plan as a part of their overall marketing strategy, determine who should …
The change management course will provide leaders and managers with clear insights on how to effectively motivate people through corporate culture or organisational change. It will also equip them with some effective skills and knowledge for managing and communicating change. Course Objectives By the end of this one-day training course for managing change, the participants …
Your brand is the vehicle that propels your product or service into your customer’s lives, and into their hearts. A good brand is much more than an attractive image combined with some witty type. Your corporate brand must reflect the heart and soul of your product, and offer a promise that you can live up …
Customer service training is the training and teaching that employees undergo to improve customer support and satisfaction. It’s an iterative process that involves teaching skills, competencies, and tools needed to better serve customers so they derive more value from products and services. Each and every one of us serves customers, whether we realize it or not. Maybe you” re on the front lines …
Customer Service: Increasing Loyal Customers and Sales Read More »
