It is not possible to control or manage risks 100% of the times, but knowing what to do before, during, and after an event will mitigate damages Identifying potential risks forms the basis upon which a business can make sound decisions. To best handle risks, every business must identify the...
Gain the unfair advantage
Call Center Training
The call centre exists to position your business as being customer-centric. As such, adequate attention must be given to the success of a call centre within an organisation. Asides from customer relationship management software, the call centre needs skilled agents or representatives who can portray the values of the company and appreciate customers whenever they call in.
· Provide better customer service.
· Identify the rudiments of a successful interaction.
· Develop good telephone communication etiquette.
· Manage difficult callers and calls.
· Document conversations and transfer calls.
Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
Event Date: 28th & 29th February, 2024
Event Period: 9:00 AM – 5:00 PM
Virtual : 11:00 AM – 3:00 PM
Venue: Red Lens Center
Lagos: ₦99,000 per participant
Virtual: ₦55,000 per participant
Explore More Courses
The supply chain is a crucial factor in the success of any business. Efficient management of a business’ supply chain sees to the optimal flow of goods and services as they are made, sourced, planned, delivered and returned. This offers a business an edge ahead of competitors. In this course,...
LOGISTICS AND SUPPLY CHAIN MANAGEMENT
Being an executive or personal assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics of every...
EXECUTIVE & PERSONAL ASSISTANT
No one is born a sales person. No one has a special gift that makes customers buy products/services. Everyone can however, learn how to sell successfully. By learning to communicate with customers, build lead lists, and sell the company’s services with authority, anyone can be a successful sales person. With...
Top 10 Sales Secrets
Productivity of a company begins with the health of its employees. While it is not always possible to eliminate sickness, with the proper tools, reducing the illness and its effects can be within your reach. With this course, you will obtain what it takes to keep yourself and co-workers healthy....
Office Health and Safety Workshop
There are an estimated one billion virtual workers in 2012, and the number is expected to continue climbing well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. With a virtual team you are given a Follow...