It is not possible to control or manage risks 100% of the times, but knowing what to do before, during, and after an event will mitigate damages Identifying potential risks forms the basis upon which a business can make sound decisions. To best handle risks, every business must identify the...
Gain the unfair advantage
Call Center Training
The call centre exists to position your business as being customer-centric. As such, adequate attention must be given to the success of a call centre within an organisation. Asides from customer relationship management software, the call centre needs skilled agents or representatives who can portray the values of the company and appreciate customers whenever they call in.
· Provide better customer service.
· Identify the rudiments of a successful interaction.
· Develop good telephone communication etiquette.
· Manage difficult callers and calls.
· Document conversations and transfer calls.
Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
Event Date: 23rd February
Event Period: 3:00 PM – 5:00 PM
Online via Zoom: ₦10,000 (per Participant)
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