skill acquisition

Customer Service: Increasing Loyal Customers and Sales

Training in August 2019, Upcoming Training / By

Customer service training is the training and teaching that employees undergo to improve customer support and satisfaction. It’s an iterative process that involves teaching skills, competencies, and tools needed to better serve customers so they derive more value from products and services. Each and every one of us serves customers, whether we realize it or not. Maybe you” re on the front lines …

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Conflict Resolution : Dealing with Difficult People

Training in July 2019, Upcoming Training / By

Despite your best efforts, difficult people will cross paths with you, and when they do, you’ll be glad you took this course. There are a wide array of people we encounter who seem inconsiderate, stubborn, indecent, unhappy or passive-aggressive. To those we meet, we may appear that way to them. This course will teach you …

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